Privacy policy
Last updated: July 14, 2026
This Privacy Policy explains how FreshLock collects, uses and protects personal information when you visit our store, contact us, create an account, place an order, or interact with our services.
Business information
FreshLock is operated by Hangzhou Jieyi Technology Co., Ltd. (杭州杰奕科技有限公司)
Business / return address: Building 3, Bangbang Jinzuo, Yuhang District, Hangzhou, Zhejiang, China.
Email: 3785231599@qq.com
Phone: +86 138 5170 3939
Information we collect
We may collect information you provide directly, such as name, email address, phone number, shipping address, billing address, order details, support messages and return or warranty information. We may also collect technical information such as device information, browser information, IP address, cookie data and website usage information.
How we use information
We use personal information to operate the store, process orders, arrange delivery, provide customer support, handle returns and warranty requests, prevent fraud, improve the website, comply with legal obligations and communicate with customers about orders or support requests.
Payments
Payment information is processed by Shopify and payment service providers. FreshLock does not store full payment card numbers on our own systems.
Sharing information
We may share necessary information with Shopify, payment providers, shipping and fulfillment partners, analytics or marketing service providers, professional advisers, and authorities when required by law. We do not sell personal information as a standalone product.
Cookies and analytics
Our store may use cookies and similar technologies to run essential website functions, remember preferences, analyze performance and support advertising or measurement. Browser settings may allow you to block or delete cookies, but some store functions may not work correctly.
Your choices
Depending on your location, you may have rights to request access, correction, deletion, restriction or portability of your personal information, or to object to certain processing. To make a privacy request, contact us at 3785231599@qq.com.
Data retention and security
We retain personal information only as long as reasonably necessary for the purposes described above, including order records, customer support, legal compliance and fraud prevention. We use reasonable safeguards, but no method of transmission or storage is completely secure.
Changes
We may update this Privacy Policy from time to time by posting a revised version on this page.