Refund policy

Refund policy

Last updated: July 14, 2026

7-day return window

FreshLock accepts eligible return requests within 7 days after delivery. To start a return, contact us at 3785231599@qq.com with your order number, the email used at checkout, and photos or video if the item is defective, damaged, or incorrect.

Returns sent without prior authorization may not be accepted.

Return address

Business / return address: Building 3, Bangbang Jinzuo, Yuhang District, Hangzhou, Zhejiang, China.
Return recipient: Feng Jie
Phone: +86 138 5170 3939

Return shipping

For returns that are not caused by a product quality problem, the buyer is responsible for return shipping costs. If the product is defective, damaged on arrival, or incorrect, contact us within the 7-day return window with supporting photos or video. For an approved quality-related claim, FreshLock will provide an appropriate replacement, refund, or return-shipping solution.

Refunds

After we receive and inspect an approved return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

90-day limited warranty

FreshLock provides a 90-day limited warranty beginning on the delivery date. The warranty covers defects in materials or workmanship under normal household use. It does not cover accidental damage, misuse, unauthorized repair or modification, improper cleaning or storage, normal wear, or damage caused by incompatible bags, power supplies, or accessories.

For an approved warranty claim, FreshLock may repair the product, replace it, or provide an appropriate refund. This warranty does not limit rights that cannot be excluded under applicable consumer law.

Contact

FreshLock is operated by Hangzhou Jieyi Technology Co., Ltd.
Email: 3785231599@qq.com
Phone: +86 138 5170 3939