Contact Us

Contact FreshLock

FreshLock is operated by Hangzhou Jieyi Technology Co., Ltd. (杭州杰奕科技有限公司). We provide customer support for product questions, order assistance, shipping updates, returns and warranty requests.

Customer support

Email: 3785231599@qq.com
Phone: +86 138 5170 3939
Support hours: Monday to Friday, 9:00 AM–6:00 PM China Standard Time. We normally reply within 1–2 business days.

Business information

Business name: Hangzhou Jieyi Technology Co., Ltd. (杭州杰奕科技有限公司)
Store name: FreshLock
Business / return address: Building 3, Bangbang Jinzuo, Yuhang District, Hangzhou, Zhejiang, China.

Returns

Please contact us before sending any return. Returns sent without prior authorization may not be accepted. For return and refund rules, please review our Refund Policy. For delivery information, please review our Shipping Policy.